📦 SHIPPING FAQs

1. How long does shipping take?

We process all orders within 1–2 business days.

Shipping times:

• USA & Canada: 3–7 business days
  
• nternational: 7–15 business days
  

2. Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. (You can specify the threshold, e.g., over $50 or $100.)

3. Do you ship internationally?

Yes, we ship worldwide. Shipping rates are calculated at checkout.

4. How can I track my order?

Once your order ships, you will receive an email with your tracking number and link.

🔄 RETURNS & REFUNDS FAQs

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging.

6. How do I start a return?

Contact us at [your email] with your order number and reason for return.

7. Do you offer refunds or store credit?

Yes! You can choose a refund, exchange, or store credit depending on product condition.

8. Are wigs or personal items returnable?

For hygiene reasons, wigs, hair extensions, and personal items must be unused and unaltered to qualify for a return.

🛒 ORDERS & TRACKING FAQs

9. I entered the wrong address — what do I do?

Contact us immediately. If your order hasn’t shipped yet, we can update it for you.

10. My tracking says delivered, but I didn’t receive it.

Please allow 24–48 hours for possible carrier delays. If still missing, contact us and we will assist with a carrier investigation.

11. Can I cancel or modify my order?

Orders can be modified within 2 hours of purchase. After that, it may already be in processing.

💳 PAYMENTS FAQs

12. What payment methods do you accept?

We accept:

• Credit/debit cards
  
• PayPal
  
• Apple Pay / Google Pay
  
• 
  Shop Pay
  

13. Is my payment information secure?

Yes. We use Shopify’s secured payment encryption and never store your card information.

👗 PRODUCT FAQs (Fashion + Wigs)

14. How do I choose the right size?

Check our size chart on each product page. If you need help, contact support.

15. Are your wigs heat-safe?

Most of our synthetic wigs are heat-resistant up to 180°C (356°F). Human hair wigs can be styled normally.

16. Do colors appear exactly as shown?

We try our best to display accurate photos, but screen colors may vary slightly.

📜 STORE POLICIES FAQs

17. Do you charge tax?

Taxes are applied based on your shipping location and local laws.

18. Do you offer discounts or promotions?

Yes! Join our email list for exclusive offers and early access to sales.

💬 CUSTOMER SUPPORT FAQs

19. How can I contact you?

Email: [your support email]

Response time: 24–48 hours

20. Do you have live chat support?

(Only include this if you offer it.)

Yes, live chat is available during business hours.